Privacy Policy
At TTG WAREHOUSE UK ("we", "our", or "us") we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and protect your personal information when you use our e-commerce platform.
1. Information We Collect
When you make a purchase on our website, we may collect the following information:
Personal Information: Your name, contact details (email address, phone number, billing/shipping address)
Payment Information: We do not store payment details. Transactions are securely processed by third-party payment providers (e.g. Stripe, PayPal).
Order Details: Product purchases, transaction history, and delivery information.
Communication Data: Any correspondence between you and our customer support team.
Technical Data: Your IP address, browser type, and usage data collected via cookies and tracking technologies.
2. How We Use Your Information
We use the above mentioned information collected from you for the following purposes:
Order Processing: To process, fulfil, and deliver your purchases.
Customer Support: To provide assistance and respond to enquiries.
Legal Compliance: To meet regulatory obligations, including fraud prevention.
Marketing and Communications: To send promotional offers (if you opt-in).
Website Improvement: To analyse trends and optimise our user experience.
We do not sell, or rent your personal data to third parties.
3. How We Protect Your Information
We implement strict security measures to protect all above mentioned information we collect from you, including:
SSL Encryption: Secure transmission of data.
Access Control: Limited access to personal data only to authorised personnel.
Data Minimisation: We only collect and retain necessary data.
Secure Storage: Protection against unauthorised access, alteration, or disclosure.
4. Third-Party Services:
We may share your data with trusted third-party service providers, including:
Payment Processors: Secure handling of financial transactions.
Shipping and Logistics Providers: Delivery of purchased products.
Fraud Prevention Services: Detection and prevention of fraudulent activities on our platform.
Analytics and Marketing Platforms: Improving user experience and targeted advertising (only with your consent)
All third-party providers must comply with data protection regulations.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These include:
Essential Cookies: Required for website functionality.
Analytical Cookies: To understand how users interact with our site.
Marketing Cookies: To deliver relevant advertisements.
You can manage cookie preferences through your browser settings upon visiting the TTG WAREHOUSE UK Platform.
6. Your Rights
Under UK data protection laws, you have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request deletion of your data under certain circumstances.
Right to Restrict Processing: Request that we limit the use of your data.
Right to Data Portability: Receive your data in a structured format.
Right to Object: Object to data processing for direct marketing or legitimate interests.
Right to Withdraw Consent: Opt out of marketing communications at any time.
Right to Lodge a Complain: File a complain with the Information Commissioner's Office (ICO) if you believe your data rights have been violated.
To exercise your rights, please contact us at ttgwarehouseuk@gmail.com
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal and regulatory requirements. When data is no longer needed, it will be securely deleted.
8. International Data Transfers
Some of our third-party service providers may process data outside the UK. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your information.
9. Changes to this Policy
We may update this Privacy Policy from time to time to reflect legal requirements or business practices. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
For any questions about this Privacy Policy, contact us at ttgwarehouseuk@gmail.com